Products purchased from motogaruda.com:
You can initiate a product/colour/size exchange request within 7 calendar days of the product’s delivery. A valid exchange request can only be initiated by filling in and submitting the "Product/Color/Size Exchange Request" form on motogaruda.com. Exchange requests received after 7 days of the product’s delivery will be automatically rejected.
Products Purchased from a Moto Garuda Exclusive Store:
You may request a product/colour/size exchange at the same Moto Garuda Exclusive Store where the product was originally purchased, provided the product is in unused, mint condition, with its original packaging and tags, and within 7 days of purchase.
Products Purchased from a Moto Garuda Authorized Dealership:
Exchanges for products purchased from an authorized Moto Garuda dealership are subject to the independent exchange policy of that dealership. We recommend verifying the exchange policy of the dealership before making a purchase.
Products Purchased from a Moto Garuda Authorized Online Reseller or Marketplace (e.g. Amazon):
Exchanges for products purchased from an authorized online reseller or marketplace are subject to the exchange policy of that reseller or marketplace. Please check the specific exchange policy before placing your order.
Products Purchased from an OEM Brand Partner:
Exchanges for products purchased from an OEM brand partner are subject to that brand’s specific exchange policy. We recommend confirming the exchange policy of the OEM brand before placing your order.
Product/Colour/Size Exchange Process for motogaruda.com:
Before Your Order is Shipped from Our Facility:
If an exchange is requested before shipment, we will process the exchange and ship the updated product, colour, and/or size as per your request.
After the Delivery of Your Original Order:
To initiate an exchange, submit the “Product/Colour/Size Exchange Request” form within 7 days of delivery.
Please Note:
- Certain products in our lineup are not eligible for exchange. This will be clearly mentioned on the product page and packaging.
- For any valid exchange request, we will attempt to arrange a reverse pickup of the product from your registered address. If the product is received and passes physical verification by our Quality Control team, we will ship the updated product, colour, and/or size to you.
- If we are unable to arrange a reverse pickup, we will ask you to ship the product back to our facility. Upon receipt, and after passing physical verification, we will ship the updated product and provide store credit to cover the return shipping costs. This compensation will be based on the actual courier charges, up to a predefined maximum amount. Please provide the courier invoice for reimbursement. Moto Garuda is not responsible for any damage, delay, or loss during return shipping to our facility.
Terms & Conditions for Exchange:
- Exchange requests will only be processed if the requested product, colour, and/or size is available in stock at the time of the request.
- If the requested product is in stock, and the MRP of the new product, colour, or size is higher than the original product, we will issue online store credit for the original product's MRP, valid for 6 months from the date of issue, redeemable only on motogaruda.com. No cash refunds will be issued in this case. You can use the store credit to place a new order and pay the difference at checkout.
- If the requested product is in stock, and the MRP of the new product, colour, or size is lower than the original product, we will ship the new product to you and issue store credit for the price difference, valid for 6 months from the date of issue and redeemable only on motogaruda.com. No cash refunds will be issued. You can use the store credit at any time within the next 6 months.
- If the requested product, colour, or size is out of stock, you may either request a refund or opt for online store credit. Refunds will be processed after deducting payment gateway fees (2% of the product's MRP). Store credit will be valid for 6 months from the date of issue and is redeemable only on motogaruda.com. We encourage you to review these terms carefully and reach out to us if you have any questions regarding the exchange process.